Whilst I try my best to accommodate everyone, I do have a policies to protect myself. Please have a read and if you have any questions, just get in touch.
Cancellations and refunds
For treatments that require a deposit
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Treatments/services are not transferable to other individuals or clinics
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I require at least 48 hours’ notice to be given for any appointment cancellation
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If you cancel your appointment before the 48 hour period you have the option to transfer your deposit to another appointment.
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If you cancel within 48 hours of your appointment or do not attend a booked appointment, I reserve the right to retain your deposit. Where a deposit has not been paid, I will require 50% of the treatment you booked plus a 50% deposit if you wish to book another appointment.
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In the case of pre-paid treatments, the full cost of treatment will be forfeited
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Refunds will be provided where required in accordance with the UK Consumer Law. I want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. I don’t refund for change of mind.
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In order for me to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising me of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. I encourage you to work with myself on what you can achieve with your treatment.
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Prepaid Treatment
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There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics.
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Pre-pay packages have a 18-month expiry date (less than 10 treatments) or a 36-month expiry date (10 or more treatments).
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48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
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You agree to these terms by purchasing pre-paid treatments
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For treatments that do not require a deposit
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Whilst I do not take deposits for treatments such as lashes, waxing and facials I still require 24 hours notice if you need to cancel your appointment
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If you do not show up to your appointment or give less than 24 hours notice, I will require 50% of the treatment you booked plus a 50% deposit in order to book your next booking.
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If a deposit is taken and again you do not show up to your appointment or cancel with 24 hours then deposit and treatment will be forfeited.
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For aesthetic treatments
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50% deposit is required upon booking in order to reserve your appointment
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Deposits are non refundable or transferable to other individuals, treatment areas, or clinics.
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48 hours’ notice is required for any appointment cancellations. If you cancel a appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.
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You agree to these terms by paying deposit for treatments.
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For training courses
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A deposit will be required upon booking any course. This is not refundable or transferable.
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The remaining payment should be paid one week prior to course date unless agreed differently with Olivia.
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48 hours’ notice is required for any cancellations. If you cancel within 48 hours or do not attend training, all payments and training will be forfeited.​
Age Policy
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Our customers must be at least 18 years of age to have any laser or skin treatments.
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Our customers must be at least 16 years of age for any lash extension treatments.
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For persons aged 13-17, the Parent/guardian must be present for consultation and understand the procedure and aftercare.
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Signed Consent must be done in person (the Consultation form cannot be taken home by the child)
Data protection
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I take privacy seriously and only use the information collected to provide services safely. I do not share or sell the information collected for any other purpose than providing the best possible service for my clients. At any time, you may request a copy of information recorded about you. You may also request I remove all identifiable information with respect to yourself.
Military Discount
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10% discounted for military personnel is offered on SHR IPL hair removal or Photo rejuvenation treatments only.
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Military ID will be requested at the time of booking/payment
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Discount will only be used for the military personal and their spouse and can not be transferred to other clients
Anti-wrinkle membership
Please read carefully
1. Purpose of the Membership
Anti-Wrinkle Treatment Memberships are offered as a 12-month payment plan to allow clients to spread the cost
of their anti-wrinkle treatments across the year.
Memberships are designed to support consistent, well-maintained results and a planned approach to treatment.
Memberships are not a guarantee of treatment.
2. Membership Duration
All memberships run for a minimum term of 12 months from the agreed start date.
Monthly payments are taken for the full duration of the membership.
3. Treatment & Prescribing
Anti-wrinkle injections are a prescription-only medicine (POM).
All treatments are subject to a face-to-face consultation
Prescribing approval is required at each visit
Treatment will only be administered when deemed clinically appropriate
Treatment may be declined or postponed for safety, medical, or regulatory reasons
Clinical judgement always takes priority over membership entitlement.
4. Membership Options & Allowances
Each membership includes a set number of treatments per year, depending on the plan selected:
- Maintenance Plan: 3 treatments per year, up to 3 areas per treatment
- Quarterly Fresh Plan: 4 treatments per year, up to 3 areas per treatment
- Plus Plan: 3 treatments per year, up to 4 areas per treatment
- Full Face Plan: 3 treatments per year, up to 5 areas per treatment
Treatments are typically spaced every 3–4 months (or approximately every 3 months for Quarterly plans), based
on clinical advice.
Treatments cannot be split, substituted, or used more frequently than advised.
5. Booking & Attendance
Clients are responsible for booking and attending appointments within the membership period.
Missed or delayed appointments do not entitle the client to:
- Refunds
- Additional treatments
- Extension of the membership period
All treatments must be used within the active 12-month membership term.
6. Payments
Payments are taken monthly by Direct Debit.
Payments are collected automatically
Failed payments may result in temporary suspension of membership benefits until resolved
Membership payments continue regardless of treatment timing within the year
7. Cancellation & Early Termination
Memberships have a minimum 12-month commitment.
If a client chooses to cancel early:
- Any treatments already received will be charged at the standard non-member price
- Any outstanding balance will be payable
No refunds will be issued for payments already made
8. Refund Policy
All membership payments are non-refundable.
Refunds are not provided for:
- Unused treatments
- Missed appointments
- Changes of mind
9. Medical Unsuitability
If a client becomes medically unsuitable for anti-wrinkle treatment during their membership:
Remaining membership value may be transferred to non-prescription treatments
This is at the clinic’s discretion
Cash refunds are not provided
10. Results & Expectations
Results from anti-wrinkle treatments vary between individuals.
Results cannot be guaranteed
Treatments are temporary and require maintenance
Outcomes depend on individual anatomy, metabolism, and response to treatment
11. Changes to Membership Terms
Olivia Tuck Beauty reserves the right to amend membership terms where required due to:
- Clinical guidance
- Prescribing regulations
- Legal or regulatory requirements
Any changes will not affect treatments already received.
12. Acceptance of Policy
By enrolling in an Anti-Wrinkle Treatment Membership, clients confirm that they:
- Have read and understood this policy
- Agree to the membership terms
- Accept that treatment is always subject to clinical judgement and prescribing approval
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Contact
If you have any questions regarding memberships or this policy, please contact Olivia Tuck Beauty directly.